Financial Institutions
Senior 4 · Entrepreneurship
Financial Institutions
Lesson 4 of 4
25 min
Mutoni owns a hardware shop in Kayonza. Every year, when the dry season comes, builders buy more cement and iron sheets than she can stock, and she loses sales to bigger shops. She asks her bank for Frw 6 million. The loan officer does not say yes or no. He hands her a list: her national ID, the shop's registration certificate and tax number, twelve months of bank and mobile-money statements, her sales records, a business plan with a cash-flow forecast, quotations from her suppliers, and documents for any security she can offer. Then he asks to visit the shop. (Mutoni and her figures are illustrative.)
Think about it: Why does the bank want each of these? What is it really trying to find out before it lends her Frw 6 million?

Definition
Loan: a sum of money lent for an agreed period, to be repaid with interest under a written agreement. Loan application: the formal request to a lender, with the documents that support it. Loan appraisal: the lender's assessment of whether the borrower can and will repay.
Collateral (security): an asset the lender may sell if the loan is not repaid. Guarantor: a person who promises to repay if the borrower cannot. Credit report: a record of a person's or firm's past borrowing and repayment, kept by a credit reference bureau (Rwanda has one licensed bureau, BNR 2026).
| Document | What it shows the lender |
|---|---|
| National ID (or passport) | Who you are |
| Business registration certificate and Tax Identification Number (TIN) from the Rwanda Revenue Authority | The business exists legally and is known to the tax authority |
| Bank and mobile-money statements (often 6 to 12 months) | Real money flowing in and out: the strongest evidence of capacity |
| Sales and expense records, income statement, balance sheet | Profitability, and what the business owns and owes |
| Business plan with a cash-flow forecast | Why the money is needed and how the loan will be repaid |
| Quotations or pro-forma invoices | The real cost of what the loan will buy |
| Collateral documents and a valuation (land title, vehicle registration), or guarantor details | The fallback if repayment fails |
| C | The lender's question | How Mutoni can answer it |
|---|---|---|
| Character | Is she honest and reliable? Has she repaid before? | A clean credit report; references; years in business |
| Capacity | Will the business earn enough cash to pay each instalment? | Statements and a realistic cash-flow forecast |
| Capital | How much of her own money is at stake? | Her equity in the shop; a contribution towards the stock |
| Collateral | What can be sold if she fails? | A plot, a vehicle, the stock itself, or a guarantor or guarantee |
| Conditions | What is the purpose, and how do the market and economy affect it? | Evidence of the building season's demand; supplier prices |
Tip
Capacity comes first. Collateral protects the lender, but no lender wants to sell your land; it wants to be repaid from your cash flow. Prepare your cash-flow forecast before anything else, and borrow only what the forecast shows you can repay with a margin to spare.
Worked example 1: can Mutoni afford the instalment?
The bank offers Frw 6,000,000 over 24 months at 18% a year on the reducing balance. Mutoni's statements show an average net cash flow, before any loan payments, of Frw 900,000 a month, and she already pays Frw 150,000 a month on an older loan. The bank requires a debt service coverage ratio (DSCR) of at least 1.25. (Illustrative policy; lenders set their own.)
Instalment: , .
Coverage:
Since , capacity is adequate. The most she could pay while keeping DSCR at 1.25:
Interpretation: the loan uses about half of her safe repayment capacity, leaving room for a slow month. Total interest over two years is Frw, which the extra sales must cover.
Worked example 2: the true cost once fees are added
The bank deducts a 2% processing fee and 1% loan insurance from the loan when it is paid out. What does Mutoni actually receive, and what does the loan really cost?
She still repays 24 instalments of Frw 299,545 on the full Frw 6 million, but has received only Frw 5,820,000. The monthly rate that links these two figures, found by trial and improvement, is about 1.76%, roughly 21.2% a year instead of the advertised 18%. Interpretation: when comparing lenders, compare the total cost and the effective rate, including fees, not the headline rate alone.
Warning
Common mistakes. Borrowing more than the plan needs, "just in case": every extra franc costs interest. Hiding existing debts: the lender will see them in the credit report, and the application loses on character. Signing the offer letter without reading the penalty, insurance and early-repayment clauses. Using a business loan for a wedding or a car: the business must still repay it. Missing payments: penalties, a damaged credit record and, in the end, loss of the collateral.
Corporate Finance Institute, "Master the 5 Cs of Credit Worthiness". As you watch, write one piece of evidence Mutoni could show the bank for each C.
Practice
Key points
Further reading for this unit
Sources and credits
Written by Ganzaa: the Kayonza case, the flowchart, the tables, the worked examples and the practice items. People, the loan offer and the lender's DSCR and fee policies are illustrative (2026).
Quick check
A lender studies twelve months of a shop's bank and mobile-money statements. Which of the five Cs is it mainly testing?