I can't sign in
What the sign-in messages mean and how to fix them: wrong password, unknown email or username, expired school password, blocked or paused.
- Everyone
The message under the sign-in form tells you what went wrong. It shows for a few seconds, so read it before you try again.
If it says "No user found with this email or username"
Step 1: Check the spelling of your email.
Step 2: For a username, check the first name and the number at the end.
Step 3: If you signed up with Google, tap Continue with Google instead.
If it says "Incorrect password. Please try again."
Step 1: Type the password again. Capital letters matter in passwords.
Step 2: Tap the eye in Your Password to see what you typed.
Step 3: Still wrong? Tap Forgot your password? to choose a new one.
If it says the temporary password has expired
Step 1: The starting password your school gave you only works for a limited time.
Step 2: Ask your teacher to give you a new one.
If it says "Not verified. Please verify email!"
Step 1: Ganzaa emails you a code.
Step 2: Type it in Verification Code and tap Verify & Continue.
Step 3: No email? Tap Didn't receive it? Resend Code.
If it says the account has been blocked
Step 1: You can't sign in with this account for now.
Step 2: Write to contact@ganzaa.org, or ask your school.
If you see "Your school is paused"
Step 1: Your school can't be opened right now. Your work is saved.
Step 2: Ask your teacher or school for help.
Step 3: Tap Back to home to use the rest of Ganzaa.
If it says there is a problem on our side
Step 1: This is not about your details. Wait a few minutes and try again.
Step 2: If it keeps happening, write to contact@ganzaa.org.